Support
Home / About Us / Support

FAQ

  • How will I know when to replace the Catalyst Filter?

    The catalyst filter may need to be replaced if it develops an odor. When it collects an odor, you can remove the filter and put it under direct sunlight to dry out the moisture. The evaporation process can help to remove the odor. If drying doesn't help eliminate the smell, it's time to replace the catalyst filter. You can order it through airdogusa.com. Make sure to select the correct model (X3, X5, or X8).
  • How should I clean wire frames?

    You could wipe it with a damp sponge. Please follow the cleaning tutorial video on this video: https://youtu.be/bXi3qHdLolY  for further guidance. 
  • How to clean collecting plates?

    The large metal collecting plates could be washed in the dishwasher running a full cycle. After cleaning, ensure it's thoroughly dried before being put back into the machine. If the collecting plates are dirty, you could soak them in the water with detergent for 20-30 minutes before putting them in the dishwasher. You could turn on the air purifier, switch to the fan mode, then put the collecting plates on top of the air purifier overnight to be blown dry. This helps avoid any potential problems with damp collecting plates.  Please follow the cleaning tutorial video on this video: https://youtu.be/bXi3qHdLolY  for further guidance.  
  • How to better remove the stubborn/sticky residues inside the collecting plates?

    Use the "Awesome" or another similar brand's spray cleaner mixed 50-50% solution with water (not the full concentrate) to pre-spray the collecting plates in a sink or tub. Spray both sides. Let sit for 1 minute. Then use a faucet hose to spray the collecting plate with hot water and rinse thoroughly until clean water runs down the drain.   Please follow the cleaning tutorial video on this video: https://youtu.be/bXi3qHdLolY  for further guidance. 
  • How do I clean the catalyst filter?

    You may wipe it with a damp cloth or vacuum cleaner to evacuate the dust collected. Afterward, put the catalyst filter under direct sunlight to evaporate the accumulated moisture.

Download

Download

Request A Quote

Warmly welcome to contect with us to get more information or quotation.

We'll appericate a lot if you could leave us messages.
Contact

QUICK LINKS

PRODUCTS

ABOUT AIRDOG

Airdog is a professional air purifier manufacturer with over 20 years of experience, focusing on Air Purifiers & Air Humidifiers & Air Fan OEM/ODM service for the leading brand all over the world. Highly recognized by 30+ international partners and millions of customers worldwide.
 
Copyrights  2023 Airdog. All rights reserved.  Privacy Policy |  Sitemap | Support By Leadong